Tawakkalna 2025 App Guide: Explanation of services, how to register and how to resolve technical issues

Everything you need to know about the Tawakkalna app in its updated 2025 version

Do you find it difficult to keep up with the constant updates of the TawakkalnaOr maybe you are wondering what is the difference between the Tawakkalna app and the Tawakkalna Services app and how to benefit from both? Many citizens, residents, and even visitors coming to the Kingdom face challenges when trying to register a new account or retrieve their digital data such as driver's license and national ID. We understand that fully embracing digital services can be confusing at first, especially when facing technical issues with a digital wallet or changing a mobile number.

With this comprehensive guide, we'll take you on a detailed tour to answer all your questions. You will learn Correct enrollment steps for all categories, and discover Highlights of services to enhance the quality of your daily life. Our goal is to enable you to manage your government transactions with the click of a button, securely and privately, so that you can make the most of the digital transformation solutions offered by the government. Vision 2030.

The difference between the Tawakkalna app and the Tawakkalna Services app: Which one do you need?

Distinguishing between the two applications is vital for every user in Saudi Arabia. As the Tawakkalna ecosystem evolves, the Saudi Data and Artificial Intelligence Authority (SDAIA) has developed services to facilitate the user experience. App Our primary reliance is a comprehensive national platform that combines digital identity, logistics and Tawakkalna Services is the complementary platform that focuses on detailed government transactions. Currently, the experience between the two is being integrated to ensure quick access to all services through unified interfaces.

Tawakkalna app: Your digital portal for identity and personal data management

This application is the origin and foundation of the digital ecosystem. The app provides a digital ID card, which is an official and authorized proof that replaces the need to carry a plastic card. It also includes a health status display, resident ID for residents, and passport data. The app features an improved user interface that emphasizes speed in reviewing data, especially when you need to show Quick Response Code (QR Code) for identity verification.

Tawakkalna Services: A comprehensive platform for more than 240 government services

This app is the digital logistics center for citizens and residents. It is designed to be a "Super App" that integrates services from different ministries. Through it, you can access services such as booking periodic vehicle inspection appointments, viewing a comprehensive digital portfolio, and managing endowments. The goal is to enable digital transformation and save time and effort by eliminating the need to physically visit government offices.

How to register in Tawakkalna for citizens, residents and visitors step by step

The registration process in Tawakkalna is now more flexible and easy, but requires accurate data entry to ensure information security. For citizens and residents, the process is completely dependent on having an active Absher account. As for visitors coming for tourism or Umrah, Sadaya has provided a special mechanism that allows registration using the passport number and visa number.

Registration requirements and how to connect your Tawakkalna account to Absher

To start registering, you must have a Saudi mobile number registered in your name or authenticated through Absher. If you don't have an Absher account, you can use the Tawakkalna mobile number verification service through someone else's Absher account. After verifying the number, download the app, select "New Registration", enter your ID number and date of birth, and then enter the verification code sent to your mobile phone.

How to register visitors and tourists in Tawakkalna without a residency number

Visitors can easily register by selecting the "Visitor/Gulf" In the app's interface. You will need to enter your passport number, nationality, date of birth, and mobile number. After entering the visa number, the account will be activated immediately, allowing the visitor to use the app as official proof within the Kingdom and to access places that require digital verification.

[Checklist to check your account readiness]

• Have a mobile number verified in the Absher platform or defined by another user.
• Update the app to the latest version available in the App Store.
• Activate location services (GPS) to locate the place of residence.
• Having a stable internet connection during the registration process.

Tawakkalna's new and improved services in 2025

The year 2025 witnessed a qualitative leap in the quality of services provided, moving from being a service application to an integrated digital life system that includes quality of life, education, and philanthropy.

Digital wallet: Online viewing of ID, driver's license and vehicle insurance

One of the most important features is the digital wallet, which allows you to do away with the traditional wallet. You can now view your digital driver's license and vehicle insurance details. These documents are encrypted and recognized by all sectors in the Kingdom.

Educational services: Follow up on Qiyas and Madrasati results via Tawakkalna

The app provides direct access to Qiyas test results, in addition to viewing children's data through the Madrasati platform, making it easier for families to monitor academic performance.

National address management and urban landscape optimization notifications

You can view and update your national address. In addition, the "Urban Scene Improvement" service allows you to photograph violations and send an immediate report to the concerned authorities.

Activating philanthropy: Donate directly via Ihsanan platform

By integrating with the Ihsan platform, Tawakkalna makes it easy to donate to trusted charitable projects with transparency and ease of payment.

Tawakkalna Code: Your guide to sharing your personal data safely and privately

What is the Tawakkalna token and how does it enhance the protection of users' privacy?

It is a temporary digital code. Instead of giving an ID number, you show this code to the organization, showing them only the information necessary for verification.

Steps to create a temporary Tawakkalna token for submission to official authorities

Go to "Services" and then "Tawakkalna Code". Click on "Create Code" and you will be presented with a code that is valid for a short period of time for a single use.

Solutions to common Tawakkalna technical issues and how to work around them

What to do when data doesn't appear in the digital wallet?

Make sure the app is updated and swipe the screen down to refresh the data. If the issue persists, re-login.

How to easily change the mobile number associated with your Tawakkalna account

The mobile number must first be changed in Absher platform. After authentication, Tawakkalna will automatically update the data.

Steps to recover your password if you lose access to your account

Tap "Forgot Password" and use the verification code sent to your phone to set a new strong password.

[Frequently Asked Questions (FAQ)]

• Q: Does Tawakkalna work outside the Kingdom? A: Yes, to view the digital wallet.
• Q: Is registration free? A: Yes, all services are free.
• Q: What should I do when I get the "User is already registered" message? A: Use password recovery.

Important security tips to protect your Tawakkalna account from fraud

Don't share your OTP with anyone. Face ID activation adds an essential layer of protection.

Conclusion: Tawakkalna's role in promoting digital transformation in line with Vision 2030

Key takeaways from this guide:

• Distinguishing between applications ensures faster access to required services.
• Registration is open to all groups to ensure digital inclusivity.
• Digital wallet and new services enhance the quality of everyday life.
• Security and privacy are the cornerstone of Tawakkalna's transactions.

In conclusion, we would like to thank you for reading this guide. We hope this information has contributed to improving your digital experience in Saudi Arabia.