Manager's Guide 2025: Logging in, requesting leave, and resolving the most common issues

Navigate the maze of administrative procedures with the system Managers For Self-Service at the Ministry of Health

Are you having trouble finding the correct link for the service? Managers, or are you having trouble tracking your leave request, or perhaps feeling frustrated when your request is denied due to a minor procedural error? We fully understand that navigating government electronic systems, such as the Mawared system and its self-service portal “Madiri,” can be confusing and requires clear, up-to-date guidance. As an employee of the Ministry of Health, your time is valuable and should be devoted to caring for patients, not to searching for answers on how to update your information or submit a secondment request. This article is the comprehensive solution for you. We've put together everything you need to know about the service Managers For 2025, starting with the official, approved link, through the new registration steps, and ending with a detailed guide to resolving rejection issues and linking to the “Hayyak” attendance system. By reading this guide, you will be able to Mastering the System Completely, ensure that your administrative tasks run smoothly and quickly, and transform yourself from a confused user into a pro user of the system Managers To manage your career.

What is the “Madiri” service? And why is it considered the primary portal for Ministry of Health employees?

What is the “Madiri” service? And why is it important for Directorand employees of the Ministry of Health

The service is “My Managers” It is the Saudi Ministry of Health’s online self-service portal, launched with the aim of transforming all routine administrative procedures into an easy-to-use, round-the-clock digital environment. It is not merely a system for requesting leave; rather, it is the essential tool that enables Employee andDirector Directly manage their employment affairs with high efficiency. The importance of this service lies in ensuring transparency and speed of processing, which reduces reliance on paper-based transactions and directly contributes to achieving the objectives of Digital transformation and the Kingdom’s Vision 2030 for the healthcare sector. Through “Madiri,” employees can access their personal information, submit various requests, and track their status online, ensuring that every employee is Director Its internal administrative affairs. Proper use of this service is key to streamlining your professional life within the ministry.

The Fundamental Difference Between “Managers” and the “Resources” System

Although they are closely related, “Madiri” and “Mawared” represent two different aspects of the Ministry of Health’s digital infrastructure. Mawared System It is the centralized system for managing human resources and financial resources (ERP), and it serves as the comprehensive database and official record of all employee data, salaries, and financial allocations. In other words, “Resources” is the mastermind behind the administrative system. As for The “Madiri” ServiceIt is the front-end interface (Self-Service Portal) with which employees interact directly. It is the “window” that allows employees to submit data and requests (such as leave requests or data updates) to be processed and approved within the central “Mawared” system. The fundamental difference lies in the purpose: “Mawared” is for centralized operations and data management, while “Madiri” is for empowering Director And the employee can perform simple administrative tasks quickly and easily. Please note that any changes you make in “Managers” are recorded and processed in the “Mawared” system.

Basic Steps for Accessing and Registering for the “Madiri” Service

The Updated Official Link for the “Madiri” Service (2025) and How to Access It Directly

To ensure data security and ease of access, you must use only the official link approved by the Ministry of Health. Access to Executive Service This is done through the Ministry's unified internal portal. Please note that the links may change due to security updates. To avoid any service interruptions, we recommend accessing the system through the “Ministries Portal” first, then looking for the “My Managers” icon. The link that was widely used was: [https://erp.moh.gov.sa].

Steps for Direct Login:

1. Access the link: Go to https://erp.moh.gov.sa (or the link from the internal portal).
2. Username: The username is usually Your official email address at the ministry (without @moh.gov.sa).
3. Password: Use the password you set for the resource system.
4. Defining the Role: When you log in for the first time, you may be asked to select your role (regular employee or Director). Select the appropriate role to view the required permissions and tasks. Important note: If you have trouble logging in using the link above, we recommend that you first log in to the internal portal (Wazarat) and then click the icon “My Managers” To ensure proper routing through the Ministry's internal network. Always make sure the link starts with https:// to ensure security.

Access to Executive Service This is done through the Ministry's unified internal portal. Please note that the links may change due to security updates. To avoid any service interruptions, we recommend accessing the system through the “Ministries Portal” first, then looking for the “My Managers” icon. The link that was widely used was: [https://erp.moh.gov.sa].

Managers For New Employees: A Step-by-Step Guide to Initial Registration (Practical Guide)

Initial registration is a crucial step for all new employees to activate their accounts in the service Managers Start using self-service. These steps ensure that your employment data is linked correctly:

1. Access the registration page: Use the same link mentioned above (https://erp.moh.gov.sa).
2. Enter Credentials: Use the username (your email address without the domain suffix) and the temporary or initial password provided to you by the Human Resources Department.
3. Select Your Job Responsibilities: In this step, you must clearly define your role:
   • Employee: If you're an average user.
   • Director: If you have supervisory responsibility for a team or department.
4. Specify the employer and department: Enter the name of the affiliated institution (center, hospital, department) and the division or specialty (e.g., radiology, laboratory, nursing). Use the * symbol* In the search, the system will display accurate results for you.
5. Identify Your Immediate Supervisor: This is the most important point! You must choose a name DirectorSelect the appropriate option from the list that appears. This ensures that your requests for approval reach the right person.
6. Consent and Acknowledgment: Read the Data Liability Statement and agree to the terms, then click “Execute” and then “Apply and Confirm.”

Advice for New Employees: Make sure that DirectorMake sure your current direct account is registered and activated in the system before completing this step to avoid having your requests rejected. This procedure ensures that your profile is fully activated as part of the administrative structure.

Recovering a Forgotten Password and Resolving Login Issues

Forgetting a password or being unable to log in is one of the most common problems. Fortunately, the system provides Managers An effective mechanism for recovering your password linked to your official email address.

Steps to reset your password:

1. Go to the login page: Click the “Forgot your password?” or “Update Password” option on the main login page.
2. Enter your username: Enter your username (your email address without the domain).
3. Receiving the verification code: A temporary verification code will be sent to your official email address.
4. Reset Password: Enter the verification code and set a new, strong password that meets the system requirements (uppercase and lowercase letters, numbers, and symbols).

Other solutions to the login problem:

• Check your account status: Make sure your account isn't suspended or inactive (this can happen if you haven't updated your information in a long time).
• Check the link: As we mentioned earlier, please use the correct official link.
• Clear the Cache: Try clearing your browser's cookies and cache, or try a different browser (preferably Chrome or Firefox).
• The Problem of Generalization: If this is a widespread issue, the system may be undergoing maintenance. Please check the ministry's official announcements. If the problem persists, go to Section 2.5.3 to contact technical support.

Key Features of the “Madiri” Service and a Detailed User Guide

How to Request Regular or Emergency Leave (Illustrated Guide)

The leave request service is the most frequently used feature in the system Managers. To ensure approval DirectorTo get started quickly, follow these steps carefully (please visualize the steps shown here):

1. Accessing the Service: After logging in, select “Leave Service” or “Self-Service Leaves” from the main menu.
2. Select the type of leave: Select the type of leave you are requesting (regular, emergency, sick, etc.). You should check your available regular leave balance in advance; it will be displayed automatically in the system.
3. Specifying the Duration and Date: Enter the start and end dates of your leave accurately. The system will automatically calculate the number of leave days. Make sure the dates do not conflict with previous work assignments.
4. Data Review: View Data DirectorContact the manager directly and verify that the information is correct, as the request will be sent to him for approval.
5. Attach documents (if necessary): For sick leave or leave supported by official documents, please upload the required attachments in PDF format or as a clear image.
6. Send the application: Click “Send” or “Submit.” You will receive a notification with your order number.

Important advice: If you request emergency leave, the reasons must be clear and justified. You should always check your leave balance before submitting your request to avoid having it denied due to an insufficient balance.

Track the status of requests submitted through the Alerts Portal

After submitting any request via Managers (Whether it's a leave request or an update to personal information), tracking its status becomes critical. The system provides an integrated notifications portal that allows employees to monitor the lifecycle of their request.

How to Track Your Order:

1. Alerts Portal: Go to “Notifications” from the main menu.
2. Key Cases: You will find your order categorized under one of the following statuses:
   • Under review: The request was received by DirectorReport it directly or to the appropriate authority and await further action.
   • Approved: The request has been finally approved.
   • Rejected: The request was denied (usually with an explanation of the reason for the denial).
   • Pending further information: The request requires you to attach documents or provide an explanation.
3. Required Action: If the order status is “Rejected” or “Pending Additional Information,” you must take the necessary action (amend the order or contact Director, or add attachments) and then resend it.

Tip: Don't wait for an email notification. Use the Alerts Portal as your primary and regular source of information to stay up to date on the latest developments regarding your administrative requests.

Updating Personal and Employment Information and Issuing an E-ID

It is your responsibility to ensure the accuracy of your data. This allows you to Managers The ability to update your personal and employment information to ensure the accuracy of your records in the Mawared system.

Data Update Procedures:

1. Access my files: Select the “Update Information” or “My Profile” service from the self-service options.
2. Modify the required data: You can update your contact number, address, marital status, and additional academic qualifications.
3. Approval of Changes: After making the changes, approval may be required DirectorThe line manager or the Human Resources department regarding sensitive data (such as changes to job titles or grades).
4. Issuance of the e-ID: The system also allows you to issue or update Electronic Identity Your own, which is required to access certain other internal services.

Attention: You should be careful when updating employment information (such as changing your major). If the data requires a significant change, you will usually need to attach an official administrative decision or contact Human Resources before submitting it through the system.

Internal and External Transfer Requests: The Role of “Managers” in the Application and Follow-Up Process

Although the transfer process is a complex administrative procedure in and of itself, the Managers It plays a crucial role as a platform for documenting and tracking requests.

The Role of Managers in Transfer Requests:

1. Expressing Interest: During the announced transfer periods, the option to submit transfer requests through the system becomes available, allowing employees to enter the positions or locations to which they wish to be transferred.
2. Preliminary Approval: The request is sent to DirectorAs is currently the case, it is then forwarded to the competent authority for preliminary approval, which is a preliminary approval that does not necessarily imply final transfer.
3. Follow-up on the decision: Once the sorting and verification phase is complete, the system serves as a portal for receiving notifications regarding the status of the request—whether it has been approved, rejected, or postponed—as well as for checking the outcome of the transfer.

As a reminder: Managers It is a means of implementation and monitoring, but the final decision on transfers is subject to specific criteria and regulations issued annually by the ministry. Employees must monitor the Ministry’s official announcements to find out the start and end dates for submitting transfer requests through the system.

Getting the Most Out of It: Advanced Features and Integration with Other Systems

The Attendance and Time-and-Attendance System (Hayyak): Its Relationship with the “Madiri” Service

System Hayyak It is an app designed for tracking employee check-ins and check-outs, and it is closely linked to Managers and the Mawarid system. Attendance and departure records (via facial recognition or geolocation) are logged through “Hayyak,” and this data is transmitted directly to “Mawarid.”

The Essential Relationship:

• vacations: When approving a leave request in Managers... Attendance and departure are automatically paused in “Hayyak” for the specified period.
• Absence: Days of absence or tardiness recorded in “Hayyak” are tracked in the “Mawared” system, and the resulting disciplinary actions or pay deductions may require intervention Director Through his authority at “Madiri.”

Attention: must Employee andDirector Ensure that leave and absence notifications are consistent across both systems to avoid having workdays counted as unexcused absences.

Managing Assignments and Official Tasks Through the System

Requests for secondments (official work assignments outside the primary employer) are also effectively managed through Managers.

Secondment Process:

1. Creating the Order: He is Employee By submitting a secondment request specifying the destination, purpose, and start and end dates.
2. Director's Approval: He is Director Immediately review and approve the request electronically, while ensuring that the task is necessary and aligns with the work plan.
3. Payment of Entitlements: After final approval and confirmation of the employee's return, the details of the assignment are forwarded to the system Resources To process and disburse financial entitlements (allowances) related to secondment.

Tip: To ensure that your payments are processed without delay, you must Director Ensure that the task completion report is signed off and submitted through official channels after the employee returns. Use “My Managers” to record the assignment only after receiving the necessary administrative instructions.

A Comparison of Powers Director and Employee In the system [Comparison of the Director's and Employee's Authorities in the System]

Conclusion: Employee He has access to self-service options, while Director He has the authority to oversee and approve all team requests to ensure the smooth operation of the team. The director's authority is vital to ensuring that procedures are implemented properly and promptly.

Troubleshooting Guide and Frequently Asked Questions

Why Is My Application Being Rejected? The Most Common Reasons and How to Avoid Them

Rejection of the request is often due to Managers Resulting from minor procedural errors that can be easily avoided. It is necessary for Director Employees should note the following:

The golden rule: Communicating directly with your manager before submitting your request reduces the rejection rate by more than 80%.

Procedures for Changing a Job Title or Employer Information

Modifying sensitive employment data requires a series of administrative procedures across Managers To ensure that the data matches the official record:

1. Verifying Documents: You must have an official administrative decision or a transfer letter confirming the new change in job title or employer.
2. Request an update through my manager: Go to the “Update Data” service and enter the desired change. The system may not allow you to edit the job title directly.
3. Attached is the official decision: Upload the administrative decision as a supporting document and submit the application.
4. Human Resources Intervention: The request will be forwarded to the Human Resources/Personnel Department for review, verification, and final approval before it is updated in the system Resources, and will then be reflected in your account at Managers.

Reminder: It is not possible for Director Immediate approval of the job title change. This procedure is the exclusive responsibility of Human Resources and senior management to ensure data governance.

Ways to Contact the Ministry of Health’s Technical Support (Updated Phone Numbers)

If you encounter technical issues that you cannot resolve on your own (such as being unable to log in after resetting your password, or an error in your payroll data), please contact technical support:

Recommendation: Before calling, take a screenshot of the error message that appears. First, contact the Unified Technical Support Team, and if the issue is administrative, refer it to the Human Resources department at your workplace.

Assessing Your Proficiency in Using the System and Next Steps

Checklist to Ensure Mastery Managers: Are you Director Professional? [Checklist to Ensure Your “Managers” Are Top-Notch]

Do you use Managers Effectively? Use this checklist to assess how well you've mastered the service, whether you're an employee or Director:

If you answered “No” to any of the “Yes” items listed for your role, you need to review this guide again! Mastery ensures that administrative procedures are handled quickly for you and your team.

Top Frequently Asked Questions (FAQ) About Using Managers

Summary: The Importance of Service Managers In Achieving National Transformation

The service embodies Managers One of the most important pillars on which the process is based Digital transformation The Saudi Ministry of Health's comprehensive plan, which is a decisive step toward achieving the administrative efficiency stipulated in Vision 2030Mastering the use of this service is not just an additional skill; it is a duty for everyone Employee andDirector To ensure that work proceeds smoothly and transparently, and to help create a healthier, more productive work environment that focuses on providing health care rather than wasting time on routine procedures. Keep your information up to date, track your orders regularly, and manage your business efficiently